Terms and Conditions

Basic information

These terms and conditions apply to long-distance contracts via the www.marketingplayer.com website (hereinafter referred to as “e-shop”) between the seller and the buyer under Consumer Protection Act no. 102/2014 Coll.

The seller is: Marketing Player s.r.o., Exnárova 37, 82103 Bratislava. Identification number 50467565, TAX ID 1122476223. Phone +421905422916, e-mail: info@marketingplayer.com, registered in the Trade Register of the District Authority Bratislava I, under no. 110-295785.

The buyer is the consumer, i. a natural person who, when concluding and fulfilling a consumer contract, does not carry out an occupation or occupation within the scope of his business activity. Purchases made by a business entity are governed by Commercial Code no. 513/1991 Coll.

The Supervisory Authority for Consumer Protection is the SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5,820 07 Bratislava 27.

Order and contract

The submission of the completed order to the buyer is considered as an offer for the conclusion of a contract pursuant to the Civil Code, based on the offer of the seller in the e-shop. The contract is concluded by confirming an order from the seller.

The seller’s e-shop sales are:

  • electronic (digital) content – data created and provided in electronic form not provided on a physical medium and providing access to such content (hereinafter referred to as “the product”),
  • services related to leisure activities – participation in courses, training, workshops, or events (hereinafter referred to as “the service”).

Product price

All prices of products and services in the e-shop are final, including all taxes. The seller is not a VAT payer, but is registered for EU reverse charge VAT with number: SK2121408124. Product and service prices are listed separately for each product. The product price includes access to online content for an unlimited period of time of portal existence. The service price includes attendance at the training/course/workshop/event at the date and time of the buyer’s choice.

Only the buyer has the right to use the purchased product, but he can ask the seller for the transfer of access (donation) to a third party, following the seller’s consent. Without the seller’s consent, the buyer may not provide third-party access to the purchased product. Buyers must protect access data for the purchased product from loss or misuse.

The buyer may also transfer his / her participation in the course / workshop / training / event to a third person (donation) also to a third person, following the seller’s agreement.

By paying the purchase price, the buyer gains access to digital content that he can only store on his device and can not make it available to other devices on the public network (on the Internet), and can not be disseminated in any way without the seller’s consent. Purchased products can only be used by the buyer for his own personal purposes (i.e. not for commercial use or resale).

Payment for products and services

The seller accepts payment for the ordered product or service in the following ways:

  • online payment,
  • prepay by bank transfer

An e-shop order is the buyer’s obligation to pay the seller the price for the product ordered.

Delivering product and service

A digital product (electronic content not supplied on a physical carrier) is deemed to be delivered on the date the seller gives the buyer access to the product. The seller will provide these access data within 48 hours of crediting the payment to the seller’s account.

The seller will provide a training / course / workshop / event at an agreed time and place.

Return policy

The seller is responsible for the problems that the product or service has during use by the buyer.

The warranty period for the product is 24 months, which stems from the delivery of the product to the buyer. The warranty period for services is 3 months.

If a product or service has a defect that can be removed, the buyer has the right to be removed free of charge, timely, and properly. The seller is required to remove the problem without undue delay.

In the case of a problem that can not be eliminated and which prevents the product or service from being properly used as a product or service without a problem, the buyer has the right to exchange the product or service for another product or service or has the right to withdraw from the contract. The same rights apply to the buyer if there are removable problems, but if the buyer can not rectify any problems after repair or for a greater number of problems, the product or service is properly used. In the case of other non-removable problems, the buyer is entitled to an appropriate discount on the price of the product or service.

Rights of Liability for problems apply to the seller at: Exnárova 37, 82103 Bratislava or at the seller’s e-mail address.

Claiming a claim means terminating a claim by repairing a product or service, exchanging a product or service for another, returning the purchase price of the product or service, paying a reasonable discount on the price of the product or service, a written request for payment or a reasoned refusal.

When making a claim, the seller will determine the manner of handling the claim immediately or in complex cases no later than 3 business days from the date of the claim, in justified cases, especially if a complex technical assessment of the condition of the product or service is required, no later than 30 days after the date of the complaint. After determining how the complaint is handled, the claim will be rectified immediately, and in justified cases the complaint may be recovered later; However, the claim may not take longer than 30 days from the date of the claim. Upon expiration of the deadline for handling the claim, the buyer has the right to withdraw from the contract, or has the right to exchange the product or service for another product.

The seller is required to issue a receipt to the buyer when claiming. If a complaint is filed via email, the seller is required to deliver the claim confirmation to the buyer immediately; if it is not possible to deliver the receipt immediately, it must be delivered without undue delay, but at the latest with proof of equipment; the claim confirmation does not need to be delivered if the buyer has the ability to prove the claim in another way.

Product return – Withdrawal from the contract without giving any reason

The subject of the contract is:

  • delivery of electronic content on intangible medium in which the purchaser has a statutory right to withdraw from the contract without giving any reason within 14 days unless his performance has begun without the express consent of the buyer and without a declaration of the buyer, he was duly informed that by expressing this consent, loses the right to withdraw from the contract,
  • the provision of services related to leisure activities under which the seller undertakes to provide these services at the agreed time or within the agreed term, for which the buyer has no right to withdraw from the contract without giving any reason within 14 days.

If the provision of electronic content other than on a tangible medium started without the express consent of the buyer and this has not been declared to have been duly informed that the expression of consent loses his right of withdrawal, in which case the buyer can exercise the right to cancel the contract in a written form or on another durable medium (eg by e-mail), or by sending a filled-in form available at 

https://marketingplayer.com/wp-content/uploads/2021/03/Withdrawal-form-Marketing-Player.pdf (if link doesn’t work, please request form via email or check order confirmation email)

The right to withdraw from the contract can also be claimed by sending a notice of withdrawal also on the last day of the 14-day period.

Upon delivery of the notice of withdrawal, the seller shall return the purchaser within 14 days at the latest of all payments received by him or her under the contract, including transport, delivery, postage and other costs and fees. The seller will return the payment in the same manner as the buyer used to make the payment. The buyer may also agree with the seller on another way of refunding.

If the buyer exercises his right of withdrawal, the seller will stop the buyer from accessing the product.

Alternative dispute resolution

The purchaser – the consumer – has the right to contact the seller with a request for redress (for example by email) if he is not satisfied with the seller’s handling of his claim or if he believes the seller has breached his consumer rights. If the seller answers or fails to respond to this request within 30 days of its dispatch, the consumer has the right to file a petition for alternative dispute resolution (ADR entity) under Act 391/2015 Zz. ARS entities are bodies and authorized legal entities under §3 of Act 391/2015 Zz. The list of ARS entities can be found on the website of the Ministry of Economy of the SR www.mhsr.sk. The proposal may be submitted by the consumer according to the method specified in §12 of Act 391/2015 Z.z.

The consumer can also file a complaint through the RSO Alternative Dispute Resolution Platform, available online at https://ec.europa.eu/consumers/odr/main/index.cfm.

An alternative dispute resolution can only be used by a consumer – a natural person who does not take part in the course of his business, employment or occupation when he concludes and performs a consumer contract. An alternative dispute resolution only concerns a dispute between a consumer and a seller resulting from a consumer contract. Alternative dispute resolution applies only to long distance contracts. An alternative dispute resolution does not deal with disputes where the value of the dispute does not exceed EUR 20. The ARS may require the consumer to charge a fee for starting an alternative dispute resolution up to a maximum of EUR 5 with VAT.

Privacy policy 

The buyer (if he is a natural person) notifies the seller of his name, surname, delivery address including postal code, phone number and e-mail address.

Buyer (if a legal entity or entrepreneur) notifies the seller of his business name, address, including postal code, VAT ID, VAT ID, telephone number and e-mail address.

The Seller shall process the personal data in accordance with Act no. 122/2013 on the protection of personal data and process only the personal data necessary for the conclusion of a consumer contract.

The purpose of processing personal data is to use them to fulfill a consumer contract that the seller concludes with the buyer by creating an order in this online store.

Buyer has the right and ability to update personal details in online mode on the website of the online store, in the customer’s section, after logging in.

Personal data will not be given to third parties.

The seller may process personal data for marketing purposes (for example, to send newsletters or emails about news, discounts, actions, etc.) without the prior consent of the buyer. For this purpose, the seller processes the necessary data, such as the name, surname and e-mail address of the buyer. Your consent to processing data for marketing purposes may be withdrawn by the buyer at any time, for example, by sending the message to the seller’s e-mail address with a request to unsubscribe from the newsletter. Personal data used for marketing purposes will not be given to third parties.

The seller’s marketing information is registered with the Personal Data Protection Information System at the Office for Personal Data Protection.

Upon written request, the buyer may ask the seller to:

  • Confirming whether or not the buyer’s personal data are processed,
  • information about the processing of personal data,
  • a list of personal data that is the subject of the processing subject,
  • correcting or deleting incorrect, incomplete or outdated personal data that is being processed; the deletion of personal data whose purpose of processing has ended; if the official documents containing personal data are processed, the buyer may request their return; the destruction of its personal data that is subject to processing if the law has been violated.

Buyer may, at the written request of the seller, object to:

  • the processing of buyer’s personal data that he or she is supposed to be or will be processed for direct marketing purposes without its consent and requesting their disposal,
  • the use of the buyer’s personal data for the purposes of direct mail marketing
  • or providing personal data for direct marketing purposes.

The buyer, suspecting that his or her personal data is being unduly processed, may file a petition with the Personal Data Protection Office for the initiation of a personal data protection action.

In order to ensure the proper functioning of the online store, the seller may store small cookies on a buyer’s device to keep the store for activity and settings data (for example, login name, language, font size, etc.) for a certain period of time. The vendor’s Internet shop uses cookies to remember the buyer’s user settings and the necessary functionality of the online store. Buyers can delete all cookies stored on their devices and set up an Internet browser on their device to prevent them from being stored. In this case, the buyer may need to manually modify some settings during a repeated visit to the online store, and some Internet shop services or features may not be functional.

General privacy policy terms

Who are we

The owner and operator of these pages, Marketing Player s.r.o., Exnárova 37, 82103 Bratislava. Identification number 50467565, TAX ID 1122476223. Phone. +421 905422916, e-mail: info@marketingplayer.com, registered in the Trade Register of the District Authority Bratislava I, under no. 110-295785 (hereinafter referred to as the “Administrator”) holds the following personal data of the clients who provide the services of this portal:

  • Name, surname
  • Business ID, TAX ID, VAT ID, addres of business, company name
  • Email address
  • Phone number 
  • The communication, information, and background information the client provides to the operator in providing the services.
  • Photos, videos and other graphical material
  • IP address
  • Cookies
  • Alternatively, other online identifiers

What personal data we collect and why we collect it

Name and surname

We collect the name and surname for the purpose of registering on the portal and signing up for it, or for billing purposes. These data are stored in the administrative interface of the portal and in the iDoklad accounting program to which they are sent after payment.

Billing information

Invoice data, specifically business ID, Tax ID, VAT IX, address, business name, we collect for billing purposes, as in the previous case.

Email

The e-mail address or telephone number can be sent news and other business reports to the client, this procedure allows § 7 para. 3 of Act No. 480/2004 Coll. Information society services if you do not show interest, or if you have a legitimate interest acquired through a pre-contractual or a contractual relationship with our company. These notifications can be logged off at any time in any way – for example, by email or by clicking on a link in the business announcement. We also store the email address in your account if you are a registered user on our system. You can delete your account at any time in the administrative interface.

Telephone number

We keep the phone number in the administrative interface, which is a voluntary data that we use when coordinating between the user and our portal. It is intended to improve your user experience when working with the portal, and we do not provide or process these data in any other way.

Communication documents

If you choose to provide any information on or outside of our portal (for example, by email) that has the nature of personal information, please note that it is provided by your free choice and can be deleted at any time or requested to delete it. However, we do not process these data in any way (for example, by collecting them in a newsletter, etc.).

Photos, videos, and other visual content

Under the new regulations, photos, videos, and other image identification personal information are a special category of personal data that require specific consent, and therefore we always ask for a written or oral consent before publishing the materials containing the data, which you have the right to change at any time and ask for editing or erasure. A typical example might be to publish your photos to a workshop or a presentation video of the action.

IP address

The IP address that locates your connection location is anonymized when working with Google Analytics, and is otherwise not processed.

Cookies

The cookies we deal with below are handled by you for the purposes of running websites and their anonymous analysis, for your consent and for the purpose of targeted advertising.

Forms of personal data collection and your consent to their use

Registration to the portal

Agreeing with the processing of personal data for the purpose of registering a user account:

You grant this permission to the Administrator to comply with Regulation (EU) No. No 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Regulation on the Protection of Personal Data) (hereinafter referred to as “the Regulation”), has processed the following personal data:

  • name and surname;
  • email address;
  • telephone number;
  • billing information
  • delivery address;
  • order history.

The above personal data will be processed to:

  • setting up and administering a user account;
  • offering a more comfortable shopping experience.

You consent to processing for 5 years to:

  • setting up and administering a user account if you do not prolong this period. The prolongation occurs through the active use of the user account, that is, each time you log in to the user account.
  • offering a more comfortable shopping experience.
  • processing of personal data is performed by the Personal Data Manager. Personal data will not be provided outside the EU. Agreeing with the processing may be withdrawn at any time by sending a letter, an email requesting removal.

Please note that, under the Regulation, you have the right:

  • accepting the processing of your personal data at any time, this withdrawal will result in the deletion of the user’s registration from the database, including the associated personal data,
  • require from the Administrator information about what your personal data is processing,
  • request the Administrator access to your processed personal data and request a copy thereof,
  • for automated processed personal data on their portability,
  • allow your processed personal data to update, correct, or request a limitation of their processing,
  • require the company to erase your personal information unless it is personal data that the Administrator is obliged or authorized to process further in accordance with applicable laws,
  • for effective judicial protection if you believe that your rights under the Regulation have been infringed as a result of processing your personal data in violation of this Regulation,
  • in case of doubt about compliance with personal data processing obligations, contact the Administrator or the Data Protection Authority.

Registration is possible either by filling in an email that needs to be confirmed within 7 days, otherwise the account will be automatically removed, if you sign in through your social network account, allowing you to approve the processing of personal data directly from the company.

Login to the portal

Users can use the email address they used to sign up, or they can use one of the following ways to sign in using social media:

  • Google
  • Facebook
  • LinkedIn
Google

The portal uses your Google account and the email address you have tied to it for an easier form of login. The portal does not use any sensitive range of permissions to access your personal information associated with your Google account. We only require the ability to see your email address, which will be linked to an account on our site, and we will generate a username for it that does not consist of any data in your Google account. Subsequently, thanks to cookies (see section “Cookies”), you are logged in to the portal even during a repeated visit, until you delete the cookies or the cookies do not expire.

Facebook

The portal uses your Facebook account and the email address you have tied to it for an easier form of login. The portal does not use any sensitive range of permissions that would allow access to your personal data linked to your Facebook account. We only require the ability to see your email address, which will be linked to an account on our website, and we will generate a username for it that does not consist of any data in your Facebook account. Subsequently, thanks to cookies (see section “Cookies”), you are logged in to the portal even during a repeated visit, until you delete the cookies or the cookies do not expire.

LinkedIn

The portal uses your LinkedIn account and the email address you have tied to it for an easier form of login. The portal does not use any sensitive range of permissions that would allow access to your personal data linked to your LinkedIn account. We only require the ability to see your email address, which will be linked to an account on our site, and we will generate a username for it that does not consist of any data in your LinkedIn account. Subsequently, thanks to cookies (see section “Cookies”), you are logged in to the portal even during a repeated visit, until you delete the cookies or the cookies do not expire.

Payments

Based on your payments, we retain by law the data you provided when paying for our services and these data are transferred to the iDoklad accounting program where we record the status of each order. Data on the credit card itself is processed by the GoPay payment gateway and is not processed by our portal. 

Comments

When visitors leave comments on the site, they collect the data that is displayed in the comment form as well as the IP address of the users and the user-agent of the browser for spam protection. An anonymous string created from your email address (also known as hash) can be provided to Gravatar to verify that you use it. The Gravatar Privacy Policy can be found at: https://automattic.com/privacy/. Once your comment has been approved, your profile photo will be publicly displayed along with the content of your comment. When posting a comment, you are required to give consent to the processing of personal data for the purposes of discussion posts and comments

By doing so, you consent to the Administrator, in accordance with Regulation (EU) No. No 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Regulation on the Protection of Personal Data) (hereinafter referred to as “the Regulation”), has processed the following personal data:

  • name / nickname;
  • email address;
  • a photo (if provided via a third party service).

The above personal data will be processed to:

  • view discussion posts and comments on the site with information about the subject.

You agree to processing for a period of 10 years to:

  • viewing discussion posts and commentaries on the site with information about the debater.

Processing of personal data is performed by the Personal Data Manager. Personal data will not be provided outside the EU.

You can accept the processing at any time, for example by editing and by sending an email to our address.

Please note that, under the Regulation, you have the right:

  • to accept the processing of your personal data at any time, this back-up will result in the anonymization of information about the person discussing your contributions, on a written request (letter, email), the complete deletion of your posts.
  • require from the Administrator information about what your personal data is processing,
  • request the Administrator access to your processed personal data and request a copy thereof,
  • for automated processed personal data on their portability,
  • allow your processed personal data to update, correct, or request a limitation of their processing,
  • require the company to erase your personal information unless it is personal data that the Administrator is obliged or authorized to process further in accordance with applicable laws,
  • for effective judicial protection if you believe that your rights under the Regulation have been infringed as a result of processing your personal data in violation of this Regulation,
  • in case of doubt about compliance with personal data processing obligations, contact the Administrator or the Personal Data Protection Authority by processing personal data.

Multimedia

When uploading images, videos, or other multimedia content that contains an identifiable part of a person (or participating in our events where we produce photographic or video recordings), we consent to the disclosure in an oral or written manner.

By publishing a photo or a video where you can identify yourself clearly, or by granting consent, you grant the Administrator, according to the Regulation, the consent to process the following personal information:

  • photo
  • videos
  • other multimedia content

The above personal data will be processed to:

  • presentation of the portal to the public
  • placements on websites
  • graphical use
  • usage in advertisements
  • recaps services and portal products

You consent to processing for 5 years to:

  • the use of the personal data in the foregoing

Processing of personal data is performed by the Personal Data Manager. Personal data will not be provided outside the EU. Agreeing with the processing may be withdrawn at any time by sending a letter, an email requesting removal.

Please note that, under the Regulation, you have the right:

  • to accept the processing of your personal data at any time, this withdrawal will result in removal of the multimedia content, including the associated personal data,
  • require from the Administrator information about what your personal data is processing,
  • request the Administrator access to your processed personal data and request a copy thereof,
  • for automated processed personal data on their portability,
  • allow your processed personal data to update, correct, or request a limitation of their processing,
  • require the company to erase your personal information unless it is personal data that the Administrator is obliged or authorized to process further in accordance with applicable laws,
  • for effective judicial protection if you believe that your rights under the Regulation have been infringed as a result of processing your personal data in violation of this Regulation,
  • in case of doubt about compliance with personal data processing obligations, contact the Administrator or the Data Protection Authority.

Forms

Contact forms, sign-up requests, download of electronic materials, webinar registration, etc. contain a check box that you agree to processing your personal information. We store and process this data only for the purpose of performing our business with the utmost intent to protect the individual. We are legally obliged to keep this information for the purpose of demonstrating your approval for 5 years.

By filling out the form, you grant the Administrator, according to the Order’s approval, to process the following personal information:

  • name surname
  • title, job position
  • business ID, Tax ID, VAT number, address, company name
  • email address
  • telephone number
  • IP address
  • any other communication, information and background that the client provides to the operator in providing the services.

The above personal data will be processed to:

  • contacting the company
  • signing up for the company’s advertising activities (webinar, competitions, etc.)

You consent to processing for 5 years to:

  • use of contact data for mutual communication

Processing of personal data is performed by the Personal Data Manager. Personal data will not be provided outside the EU. Agreeing with the processing may be withdrawn at any time by sending a letter, an email requesting removal.

Please note that, under the Regulation, you have the right:

  • to accept the processing of your personal data at any time, this withdrawal will result in the deletion of personal data with databases,
  • require from the Administrator information about what your personal data is processing,
  • request the Administrator access to your processed personal data and request a copy thereof,
  • for automated processed personal data on their portability,
  • allow your processed personal data to update, correct, or request a limitation of their processing,
  • require the company to erase your personal information unless it is personal data that the Administrator is obliged or authorized to process further in accordance with applicable laws,
  • for effective judicial protection if you believe that your rights under the Regulation have been infringed as a result of processing your personal data in violation of this Regulation,
  • in case of doubt about compliance with personal data processing obligations, contact the Administrator or the Data Protection Authority.

Newsletter

Agreement to process personal data for the purpose of distributing email business notifications:

You grant this permission to the Administrator to process the following personal data in accordance with the Regulation:

  • email address;

The above personal data will be processed to:

  • adding to a database for online business announcements.

You agree to processing for a period of 3 years to:

  • sending business notifications if you do not prolong this period.

Processing of personal data is performed by the Personal Data Manager. Personal data will not be provided outside the EU.

You can accept the processing at any time, for example by editing privacy preferences by sending a letter, an email, or a click to a link in a business announcement.

Please note that, under the Regulation, you have the right:

  • receive consent to the processing of personal data at any time, such a return will result in the termination of the transmission of email business announcements, on his / her own request, the physical removal of personal data from the e-mail tool database.
  • require from the Administrator information about what your personal data is processing,
  • request the Administrator access to your processed personal data and request a copy thereof,
  • for automated processed personal data on their portability,
  • allow your processed personal data to update, correct, or request a limitation of their processing,
  • require the company to erase your personal information unless it is personal data that the Administrator is obliged or authorized to process further in accordance with applicable laws,
  • for effective judicial protection if you believe that your rights under the Regulation have been infringed as a result of processing your personal data in violation of this Regulation,
  • in case of doubt about compliance with personal data processing obligations, contact the Administrator or the Data Protection Authority.

We use Mailchimp to manage our mailing list and to send emails to our subscribers. Mailchimp is based in our system as an extension, and Mailchimp is a third-party provider that can process your data using standard technologies to help us monitor and improve our newsletter. Mailchimp’s Privacy Policy is available at https://mailchimp.com/legal/privacy/

Inserted content from other websites

Articles on this site may contain embedded content (e.g., videos, images, articles, etc.). Embedded content (often referred to and called by “IFRAME” or “Embed” methods) from other sites behaves as if the visitor had visited another webpage. This website may collect personal information, use cookies, store tracking, and monitor your interaction with embedded content, including tracking your interaction with embedded content, if you have an account on that site and are logged in (see cookies).

CRM system

The company does not use any CRM system to store contacts that would conflict with the legal basis.

Website analytics

We use Google Analytics on the web for anonymous monitoring of our audience behavior on our site (more on cookies).

Agreeing with the processing of personal data for the purposes of statistical monitoring of user behavior on websites:

You grant this permission to the Administrator to process the following personal data in accordance with the Regulation:

  • marketing cookies (anonymous);
  • user activity (viewed products and sites, shopping behavior, also anonymous).

The above personal data will be processed to:

  • marketing your shopping preferences if you do not prolong this time.

You consent to processing for 5 years to:

  • marketing your shopping preferences if you do not prolong this time.

Processing of personal data is performed by the Personal Data Manager. Personal data will not be provided outside the EU. (Servers in EU territory). You can accept the processing at any time by editing the email to our contact address or removing the cookies in the browser, please. cookies section below..

Can we process your personal information without your consent?

Yes, we may not need your consent to process your personal information.

This situation may occur in the following cases:

  • when you order some of our products or services, we process your data according to the purpose of performance of the contract
  • at a time when a law or other legal regulation is required to do so
  • at the moment when the processing is necessary for the purpose of the authorized person, especially the security of our websites.

How we communicate with you

Once we receive consent to the processing of personal data, or where processing of personal data is not conditional upon obtaining consent (for example, for the purpose of fulfilling the contract), we will communicate through:

  • e-mail
  • the phone
  • chat
  • social networks
  • possibly other applications (such as Facebook Messenger)

With whom we share your data

While we do not disclose your personal information to any third party (except as stated in this notice), we sometimes receive data that is indirectly generated from your personal information from third parties whose services we use.

No such information is personally identifiable.

TYPENAMEPURPOSEEXPIRATION
Customer supportHelpshelfChat window2 years
Customer supportLiveAgentLive chat software5 years
Portal functionAffiliateWPIdentify mediated purchases within our affiliate program1 month
Portal functionGoogleSign up for the portal / sign inundefined
Portal functionFacebook Sign up for the portal / sign inundefined
Portal functionLinkedInSign up for the portal / sign inundefined
AnalyticsGoogle Tag ManagerInserting tracking codes into a page and managing themsee section “Cookies”
AnalyticsGoogle AnalyticsObtaining anonymised statistics on the use of the website24 months
EmailMailgunSMTP serverundefined
SocialFacebookLike a share button on blog + comment mechanism3 months
SocialYoutubeshow youtube videos on the page13 months

1. The Operator declares that, when selecting intermediaries, he insisted on their professional, technical, organizational and personnel capability and their ability to guarantee the security of the processed personal data by measures pursuant to Section 39 of Act no. 18/2018 Z.z.

2. The operator declares that he has taken all measures pursuant to § 39 of Act no. 18/2018 Z.z. and hereby undertakes to protect such data from accidental and unlawful damage and destruction, accidental loss, alteration, unauthorized access and disclosure as well as from any other inadmissible forms of processing within the meaning of the measures adopted in the security project.

3. An intermediary undertakes to process personal data only to the extent and under the terms agreed upon in the mediation of the intermediary by the processing of personal data.

4. The Operator declares that he will not provide personal data to other Intermediaries than the ones listed in this notice.

5. The Operator declares that he / she will collect personal data to the extent necessary to fulfill the intended purpose and process only in accordance with the purpose for which they were collected.

6. The operator is required to maintain the confidentiality of the personal data he processes. The duty of confidentiality persists even after the processing of personal data has ended.

Notification to third parties

An operator shall notify any recipient to whom personal data have been provided of any correction or deletion of personal data or limitation of processing carried out pursuant to Article 16, Article 17 (1) and Article 18 of the Regulation, unless this proves to be impossible or does not require disproportionate effort. The operator shall inform the person concerned of those beneficiaries if the person concerned so requests.

How long do we keep your data?

When adding a comment, the comment and its meta data are kept separate. Thanks to this, we can automatically recognize and approve any related comments without having to be moderated.

For users who sign up on our website (if any), we also store personal information they provide in their user profile. All users can view, edit, or delete their personal data at any time (except user changes). Webmasters can also view and edit this information.

We process all data in accordance with applicable laws of the Slovak Republic, in particular Regulation (EU) No. No 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Regulation on the protection of personal data) (hereinafter referred to as “the Regulation”), for the purpose of recording the contract and any future application and defense of the rights and obligations of the parties. The storage and processing of personal data is for the above purpose for a period of 10 years from the execution of the last part of the performance under the contract unless another legal regulation requires the storage of the contractual documentation for a longer period. The above processing is allowed on the basis of Art. 6 ods. (1) b) Regulations – the processing necessary for performance of the contract. Personal details of people who have shown interest in downloading brochures, e-books, registered webinar, news subscriptions, etc. we process it for as long as the consent is granted until it is recalled, but not more than 5 years. You can revoke your consent by writing to info@marketingplayer.com. You can temporarily interrupt processing by clicking on the link that is part of every email you send us. We process your personal data through cookies for 5 years.

What rights do you have over your data?

If you have an account on this website or have added a comment here, you can request the export of your personal data we store about you, including the data you have provided us. You can also ask to delete your personal information. However, this does not concern the data we have to keep for you for administrative, legal or security reasons.

Please note that under the Personal Data Protection Act you have the right to:

  • ask us for information about the processing of your personal data, possibly request a copy of this personal data,
  • right to withdraw your consent at any time
  • have the right to change or modify their data at any time
  • the right to request a restriction on the processing of personal data
  • require us to explain the processing of personal data,
  • ask us to access this data
  • the right to request the transfer of their personal data
  • the right in certain cases to object to the processing of their personal data
  • to require us to delete this personal data – this deletion will result in the termination of the contract and will only be carried out if the interests of the joint administrators do not outweigh your privacy,
  • in case of doubt about compliance with personal data processing requirements, contact us or the Personal Data Protection Authority, or court.

As a data subject, you have the right to ask what personal data we process about you. You can use this right free of charge for the first three questions per year. Each additional query will be charged a fee of € 50 for each application.

Where do we send your data?

Visitor comments can be scanned through an automated spam detection service. Otherwise, your data, except cookies (see the cookies section), is kept secured on secure servers in Germany with a regular encrypted backup.

What automated decisions and / or profiling are done with user data

Based on your consent to the processing of your personal data and cookies, we do profiling based on the pages you’ve visited, sending automated emails in the context of the menu you’ve signed in, or providing you with the content of those websites to the extent. As mentioned in the “Cookies” section, this is not an individual identification profile, but only a segmentation that helps improve our services.

How can I look at my data?

Please contact us at info@marketingplayer.com

How can I remove the tracking of each service?

Please use the following links:

1. Generic way to opt out of ads – http://optout.networkadvertising.org 

2. Google analytics – https://tools.google.com/dlpage/gaoptout 

3. Google ads – https://adssettings.google.com/u/0/authenticated 

4. Facebook ads – https://www.facebook.com/help/568137493302217 

Affiliate Disclaimer

In the name of full transparency, please be aware that this website may contain affiliate links and any purchases made through such links will result in a small commission for owners of this website. (at no extra cost for you). However, we try to limit these links only to a free content that is not part of our paid courses and workshops, since we believe it’s fair.

Cookies

The owner and operator of these pages, Marketing Player s.r.o., Exnárova 37, 82103 Bratislava. ID 50467565, Tax ID 1122476223. Tel. 0905422916, e-mail: info@marketingplayer.com. Registered in the Trade Register of the District Authority Bratislava I, Slovakia under no. 110-295785, uses cookies to differentiate you from other website users.

What are cookies

Cookies are text files that contain a small amount of information that you download to your computer, mobile, or other device when you visit a website.

Consequently, every time we visit our site, cookies are sent back to the original web site or to another page that recognizes cookies.

Cookie features

Remember your preferences and increase user comfort overall.

  • they can also ensure that the ads you see online match your interests and preferences.
  • cookies are required to preserve the status of this site during your visit.

What cookies do we use?

We use the following cookies:

• Necessary cookies

These are cookies that are necessary for the operation of our website. These include, for example, cookies that allow you to sign in to secure sites on our site

• Functional cookies

These are used to recognize you when you return to our website. You can use automatic sign-in services with these cookies.

•  Analytical / performance cookies

This allows us to recognize and count the number of visitors and to see how visitors are moving on our website when they use them.

This helps us improve the way our websites work, for example by ensuring that users can easily find what they are looking for.

For example, we use Google Analytics for web stats. Cookies that are collected to measure website traffic and to generate statistics on behavioral movement while using our website are considered in the bulk and pseudonymized form that allows an individual to be identified only when significant and professional efforts are made. We note that we anonymize all IP addresses and personal information you enter when using our site and therefore we do not have access to these personal data.

The collection of cookies for these purposes can be considered as processing of personal data. Such processing is possible for the legitimate reason – the legitimate interest of the joint administrators, 6 section 1.  f) regulation of the European Parliament and Council (EU) No 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (the General Regulation on the protection of personal data) (hereafter referred to as “the Regulation”).

• Targeted cookies

These cookies track a visit to our websites, sites you’ve visited, and the links you’ve watched. We will use this information to make our websites and ads more relevant to your interests. We can also share this information with third parties for this purpose.

Please note that third parties (including, for example, ad networks and external service providers) may also use cookies.

Cookies for ad targeting are processed based on your consent. You grant the consent for the time specified below for individual marketing cookies. You agree to collect your cookie data for marketing purposes at any time by changing your browser settings (see below for browser setup and cookies). Cookies are stored for the time specified below for each type of cookie.

Browser settings and cookies

You can block cookies by activating the settings on your browser, allowing you to reject all settings. However, if you use your browser settings to block all cookies (including basic cookies), you will probably not have access to part of our site (logged-in sites).

For correct and error-free operation of this site, cookies in your browser must be enabled.

How do I remove or block cookies?

In accordance with the relevant provisions of the amended Act no. 127/2005 Coll. on electronic communications with effect from January 1, 2012, the customer has the right to decide whether to allow cookies on their device by setting up their browser. A customer who has not changed the settings of the installed software on his computer agrees to store “cookies” on his device. Here are some links below to help you configure cookies in the most commonly used browsers:

1. Google Chrome

2. Internet Explorer

3. Mozilla Firefox

4. Safari

5. Opera

Websites can also be used in a mode that does not allow the collection of visitor behavior data – this mode can either be set within the browser settings or it is possible to oppose this collection based on the legitimate interest of the Joint Administrators, 21 Regulations, by sending a contact to info@marketingplayer.com. Your objection will then be evaluated without delay, no later than 30 days after delivery. Cookies necessary for the functionality of the site will only be retained for the time necessary for the operation of the site.

If you object to the processing of the technical cookies required for the functioning of the website, then the full functionality and compatibility of the website cannot be guaranteed.

The joint administrators collect the following cookies on their site:

What analytical cookies are running with a prior consent?

TYPENAMEPURPOSEEXPIRATION
AnalyticsGoogle AnalyticsObtaining anonymised statistics on the use of the website24 months
Customer supportHelpShelfChat window2 years
Customer supportLiveAgentLive chat software5 years
Portal functionAffiliateWPIdentify mediated purchases within our affiliate program1 month

What advertisement cookies are running with a prior consent?

TYPENAMEPURPOSEEXPIRATION
RemarketingGoogle AdWordsIdentifying within the Google AdWords ad network, re-targeting a user-based ad (remarketing)12 months
RemarketingFacebook PixelIdentifying within the Facebook ad network, re-targeting a user action (remarketing)3 months
RemarketingDoubleclickDoubleClick ad network identification, remarketing on a user-action ad (remarketing)13 months

Security standards

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We take the security of your data very seriously. We realize that data is one of the most valuable assets you have these days.

Considering that transparency is a basic principle of security, we are trying to be as clear as possible about the way we deal with security and protection of personal data.

We do a number of security measures to protect your personal information as well as personal information from our users.

All data is stored in secure data centers in the Czech Republic. Access to these servers is protected by personal identification and by the usual measures that quality data centers offer.

We use data protection technology to meet the latest technological developments and we implement all possible current known measures to protect personal data from unauthorized third party interventions.

We use Secure Socket Layer (SSL) for data protection when entering or viewing them. Sensitive data (card numbers, etc.) Not stored on our servers.

All safety measures on our part must be supplemented by responsible behavior on your part. Especially by not giving your user data (and passwords) to our applications to anyone else and following basic general security precautions.

Please keep in mind that if you communicate with us via email, chat or other applications, these methods of communication need not be encrypted. Therefore, you should not use them for reporting confidential information.

How do we protect your data?

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Confidentiality

According to our Terms and Conditions, we guarantee the confidentiality of your data on our site. For employees and third parties, anyone who can display customer data is contractually committed to maintaining their confidentiality.

Employees and Contractors

We control every future employee/contractor during the recruitment process. Every employee/contractor has to undergo training on security and privacy with our security manager. The training is focused on how to safely use our internal tools, how to process sensitive information, and that a significant part of the training is a workshop and discussion about social engineering, phishing and physical security.

The operation of our portals requires some employees or contractors to have access to systems that store and process customer data. For example, if we want to diagnose a problem that you have while using our services, we may need access to customer data. All of them are committed to ensuring that customer data is not visible to anyone who should not have access to them. We use logical constraints on the application layer to ensure that each employee has access only to that portion of the customer data needed to fulfill their job responsibilities. These employees and contractors are prohibited from using these permissions to display customer data unless this is necessary.

Audits are part of security and proactively re-evaluate quarterly-based approaches or whenever someone new / someone comes. We use strong passwords, password expiration, and blocking inactive and suspicious accounts to keep you safe. In addition to the above, we use multifactor authentication (“MFA”) and password encryption through password management.

Infrastructure

The portal is hosted on Cloudways servers. The connection of servers to the Internet is greatly oversized. 20% of the line capacity is not exceeded on any server, even at peak times. In case of need and excessive number of new users, or a large number of logged in users at once, we use the option of the server provider to immediately increase the server to higher performance.

Accessibility and disaster recovery

Approximate availability of Marketing Player is 99.9%. Our infrastructure works on fault-tolerant systems on individual servers. Our operating team annually tests disaster recovery measures.

Customer data is stored redundant at multiple locations in the hosting provider’s data centers to ensure availability. We have good back-up and recovery procedures that allow recovery due to a major disaster. Customer data and our source code are automatically backed up regularly.

Monitoring and recording

Our solution is monitored at several levels. We use the infrastructure as well as the tools to monitor our site.

Lifecycle of software development

Our development process is based on the best techniques used to create web applications. We often optimize the workflow according to our current needs and lessons. We use a testing environment to analyze and optimize our site and then implement changes so that the customer does not come into contact with an error on our site. Thanks to backups and set process control of software creation, we can restore functionality to its original state if there is a crash on a sharper environment.

Managing and responding to incidents

Our team is responsible for managing and responding to incidents. It is also ready to face an external attack, or it is ready if data leaks.

Our main goal is:

  • actively review security-related logs and search for any signs of a security incident or vulnerable part of the system;
  • respond to security incidents in accordance with our security incident reporting and response rules.

In the event of a security breach, we will immediately alert you to any unauthorized access to customer data.

If we find that a data leak has occurred, in addition to the mandatory reporting to the Data Protection Authority within 72 hours, we also inform the natural persons concerned that this leakage occurred.

Bug Bounty

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First of all, we would like to thank you for trying to make the internet safer, and for taking care of our platform’s security, including our users.

We strive to keep up with industry standards by performing ongoing security controls as a natural part of our development lifecycle and by engaging respected third parties to carry out our regular penetration tests.

But we are aware that you could discover something that could be considered a vulnerability. Unfortunately, we currently have no Bug Bounty program. If you have discovered something that we should be aware of, we will be happy to share such findings with us.

Depending on the extent and consequences of the discovered error, we could reward you.

Contact us

If you have any further questions about safety, we will be happy to answer. Contact us at info@marketingplayer.com and we’ll respond as quickly as possible.