These terms and conditions apply to long-distance contracts via the www.marketingplayer.com website (hereinafter referred to as “e-shop”) between the seller and the buyer under Consumer Protection Act no. 102/2014 Coll.
The seller is: Mgr. Matej Kukučka – Marketing Player, Nové záhrady I 15926/11, 82105 Bratislava. Identification number 50467565, TAX ID 1122476223. Phone +421905422916, e-mail: firstname.lastname@example.org. Registered in the Trade Register of the District Authority Považská Bystrica, under no. 330-23131.
The buyer is the consumer, i. a natural person who, when concluding and fulfilling a consumer contract, does not carry out an occupation or occupation within the scope of his business activity. Purchases made by a business entity are governed by Commercial Code no. 513/1991 Coll.
The Supervisory Authority for Consumer Protection is the SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5,820 07 Bratislava 27.
Order and contract
The submission of the completed order to the buyer is considered as an offer for conclusion of a contract pursuant to the Civil Code, based on the offer of the seller in the e-shop. The contract is concluded by confirming an order from the seller.
The seller’s e-shop sales are:
- electronic (digital) content – data created and provided in electronic form not provided on a physical medium and providing access to such content (hereinafter referred to as “the product”),
- services related to leisure activities – participation in courses, trainings or workshops (hereinafter referred to as “the service”).
All prices of products and services in e-shop are final, including all taxes. The seller is not a VAT payer. Product and service prices are listed separately for each product. The product price includes access to online content for an unlimited period of time. The service price includes attendance at the training / course / workshop at the date and time at the buyer’s choice.
Only the buyer has the right to use the purchased product, but he can ask the seller for the transfer of access (donation) to a third party, following the seller’s consent. Without the seller’s consent, the buyer may not provide third-party access to the purchased product. Buyers must protect access data for the purchased product from loss or misuse.
The buyer may also transfer his / her participation in the course / workshop / training to a third person (donation) also to a third person, following the seller’s agreement.
By paying the purchase price, the buyer gains access to digital content that he can only store on his device and can not make it available to other devices on the public network (on the Internet), and can not be disseminated in any way without the seller’s consent. Purchased products can only be used by the buyer for his own personal purposes (i.e. not for commercial use or resale).
Payment for products and services
Seller accepts payment for the ordered product or service in the following ways:
- online payment,
- prepay by bank transfer
An e-shop order is the buyer’s obligation to pay the seller the price for the product ordered.
Delivering product and service
A digital product (electronic content not supplied on a physical carrier) is deemed to be delivered on the date the seller gives the buyer access to the product. The seller will provide these access data within 48 hours of crediting the payment to the seller’s account.
The seller will provide a training / course / workshop service at an agreed time and place.
The seller is responsible for the problems that the product or service has during use by the buyer.
The warranty period for the product is 24 months, which stems from the delivery of the product to the buyer. The warranty period for services is 3 months.
If a product or service has a defect that can be removed, the buyer has the right to be removed free of charge, timely and properly. The seller is required to remove the problem without undue delay.
In the case of a problem that can not be eliminated and which prevents the product or service from being properly used as a product or service without a problem, the buyer has the right to exchange the product or service for another product or service or has the right to withdraw from the contract. The same rights apply to the buyer if there are removable problems, but if the buyer can not rectify any problems after repair or for a greater number of problems, the product or service is properly used. In the case of other non-removable problems, the buyer is entitled to an appropriate discount on the price of the product or service.
Rights of Liability for problems apply to the seller at: Nové záhrady I 15926/11, 82105 Bratislava or at the seller’s e-mail address.
Claiming a claim means terminating a claim by repairing a product or service, exchanging a product or service for another, returning the purchase price of the product or service, paying a reasonable discount on the price of the product or service, a written request for payment or a reasoned refusal.
When making a claim, the seller will determine the manner of handling the claim immediately or in complex cases no later than 3 business days from the date of the claim, in justified cases, especially if a complex technical assessment of the condition of the product or service is required, no later than 30 days after the date of the complaint. After determining how the complaint is handled, the claim will be rectified immediately, and in justified cases the complaint may be recovered later; However, the claim may not take longer than 30 days from the date of the claim. Upon expiration of the deadline for handling the claim, the buyer has the right to withdraw from the contract or has the right to exchange the product or service for another product.
The seller is required to issue a receipt to the buyer when claiming. If a complaint is filed via email, the seller is required to deliver the claim confirmation to the buyer immediately; if it is not possible to deliver the receipt immediately, it must be delivered without undue delay, but at the latest with a proof of equipment; the claim confirmation does not need to be delivered if the buyer has the ability to prove the claim in another way.
Product return – Withdrawal from the contract without giving any reason
The subject of the contract is:
- delivery of electronic content on intangible medium in which the purchaser has a statutory right to withdraw from the contract without giving any reason within 14 days, unless his performance has begun without the express consent of the buyer and without a declaration of the buyer, he was duly informed that by expressing this consent, loses the right to withdraw from the contract,
- The provision of services related to leisure activities under which the seller undertakes to provide these services at the agreed time or within the agreed term, for which the buyer has no right to withdraw from the contract without giving any reason within 14 days.
If the provision of electronic content other than on a tangible medium started without the express consent of the buyer and this has not been declared to have been duly informed that the expression of consent loses his right of withdrawal, in which case the buyer can exercise the right to cancel the contract in a written form or on another durable medium (eg by e-mail), or by sending a filled-in form available at (click here).
The right to withdraw from the contract can also be claimed by sending a notice of withdrawal also on the last day of the 14-day period.
Upon delivery of the notice of withdrawal, the seller shall return the purchaser within 14 days at the latest of all payments received by him or her under the contract, including transport, delivery, postage and other costs and fees. The seller will return the payment in the same manner as the buyer used to make the payment. The buyer may also agree with the seller on another way of refunding.
If the buyer exercises his right of withdrawal, the seller will stop the buyer from accessing the product.
Alternative dispute resolution
The purchaser – the consumer – has the right to contact the seller with a request for redress (for example by email) if he is not satisfied with the seller’s handling of his claim or if he believes the seller has breached his consumer rights. If the seller answers or fails to respond to this request within 30 days of its dispatch, the consumer has the right to file a petition for alternative dispute resolution (ADR entity) under Act 391/2015 Zz. ARS entities are bodies and authorized legal entities under §3 of Act 391/2015 Zz. The list of ARS entities can be found on the website of the Ministry of Economy of the SR www.mhsr.sk. The proposal may be submitted by the consumer according to the method specified in §12 of Act 391/2015 Z.z.
Spotrebiteľ môže podať sťažnosť aj prostredníctvom platformy alternatívneho The consumer can also file a complaint through the RSO Alternative Dispute Resolution Platform, available online at http://ec.europa.eu/consumers/odr/index_en.htm.
An alternative dispute resolution can only be used by a consumer – a natural person who does not take part in the course of his business, employment or occupation when he concludes and performs a consumer contract. An alternative dispute resolution only concerns a dispute between a consumer and a seller resulting from a consumer contract. Alternative dispute resolution applies only to long distance contracts. An alternative dispute resolution does not deal with disputes where the value of the dispute does not exceed EUR 20. The ARS may require the consumer to charge a fee for starting an alternative dispute resolution up to a maximum of EUR 5 with VAT.
The buyer (if he is a natural person) notifies the seller of his name, surname, delivery address including postal code, phone number and e-mail address.
Buyer (if a legal entity or entrepreneur) notifies the seller of his business name, address, including postal code, VAT ID, VAT ID, telephone number and e-mail address.
The Seller shall process the personal data in accordance with Act no. 122/2013 on the protection of personal data and process only the personal data necessary for the conclusion of a consumer contract.
The purpose of processing personal data is to use them to fulfill a consumer contract that the seller concludes with the buyer by creating an order in this online store.
Buyer has the right and ability to update personal details in online mode on the website of the online store, in the customer’s section, after logging in.
Personal data will not be given to third parties.
The seller may process personal data for marketing purposes (for example, to send newsletters or emails about news, discounts, actions, etc.) without the prior consent of the buyer. For this purpose, the seller processes the necessary data, such as the name, surname and e-mail address of the buyer. Your consent to processing data for marketing purposes may be withdrawn by the buyer at any time, for example, by sending the message to the seller’s e-mail address with a request to unsubscribe from the newsletter. Personal data used for marketing purposes will not be given to third parties.
The seller’s marketing information is registered with the Personal Data Protection Information System at the Office for Personal Data Protection.
Upon written request, the buyer may ask the seller to:
- confirming whether or not the buyer’s personal data are processed,
- information about the processing of personal data,
- a list of personal data that is the subject of the processing subject,
- correcting or deleting incorrect, incomplete or outdated personal data that is being processed; the deletion of personal data whose purpose of processing has ended; if the official documents containing personal data are processed, the buyer may request their return; the destruction of its personal data that is subject to processing if the law has been violated.
Buyer may, at the written request of the seller, object to:
- the processing of buyer’s personal data that he or she is supposed to be or will be processed for direct marketing purposes without its consent and requesting their disposal,
- the use of the buyer’s personal data for the purposes of direct mail marketing
- or providing personal data for direct marketing purposes.
The buyer, suspecting that his or her personal data is being unduly processed, may file a petition with the Personal Data Protection Office for the initiation of a personal data protection action.
In order to be able to login to our portal with social media login (Google, Facebook, LinkedIn) our application requires the minimum data from this social medias that are necessary to create an account on this portal. The data collected with usage of social media login are not used in any other way or shared with 3rd party.